Source: PwC's "Americas Insurance Digest"
Author name: Kathleen Gingras

Published: 11/05/2009

Summary:
Insurers and self-insured companies typically find the cost of defending claims to be among their largest line item expense, and they spend billions of dollars annually on claims legal expense. Only by rethinking its approach to cost containment can an insurer achieve meaningful change in its legal claims cost containment programs.

Despite the challenges associated with change, insurers and self-insureds are finding ways to reduce claims legal expense. PwC recently conducted an evaluation of national and multi-national insurance organizations' claims legal expense cost containment programs and found that all are employing a variety of practices to substantially reduce legal expense.

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